Frequently Asked Questions

  • What are the classes like?

    Once you are set up and have joined the class, you will meet your tutor who will be in their studio. They will have exactly the same equipment as you. Your tutor will demonstrate techniques and explain the use of tools taking you through, step-by-step, each stage of the painting process. You will have a maximum of 15 fellow students in the class.

  • What tools and art materials are provided ?

    Elephant Academy prides itself on providing premium quality tools and art materials for each of its courses. These are included in the course fee. See our Terms and Conditions if applying from outside of the UK. Individual course pages include an overview of what to expect and once delivered there will be a materials checklist in your package.

  • What online platform are the classes taught on?

    Classes are hosted on Zoom, a video conferencing platform – play video for instructions on how to join:

  • What device should I use ?

    A laptop or tablet is most convenient for portability and audio/visual quality. 

  • I’m not good with technology. Is there help?

    Download the Zoom app onto your device for convenience and best results. Once enrolled, you will receive step-by-step email instructions on how to use Zoom. Your tutor will then send you a Zoom meeting invitation ahead of the first session. Feel free to contact Elephant Academy if you have any technical questions

  • How do I set up for class?

    Find a place to work, ideally in a north facing room, if there is a lot of changing light it’s hard to see what you’re doing. Artificial light is fine, make sure your workstation is well lit, preferably from above so there aren’t too many shadows.

    Work on a tabletop and protect it with a sheet of plastic or old fabric. Locate the items on the recommended equipment list. Lay out your materials and equipment on the table in easy reach. Wear old clothes and ensure you have plenty of rags handy for clean-up.

    Make sure your laptop or device is charged and at a comfortable height for you to follow the class on the screen.

  • Are classes recorded?

    Classes are recorded and can be made available to absent students only for the week following the missed class

  • Disposal of excess materials

    Artists paint can include hazardous materials and must be disposed of properly. With your materials package you will receive guidance on how to do so correctly.

  • Timing

    Elephant Academy is UK based, so all timings given are set at UK British Summer Time (BST).

  • Questions and further information

    If you have any further questions please email
    Our Elephant Academy Head Office is based in the UK, our office hours are between 10am – 5pm Monday – Friday (BST), any queries sent out of this time will be responded to on the next working day.